Pre-Sales & After-Sales
Which payment methods do you offer?
- Credit and debit card payments via Stripe
- Credit and debit card payments via PayPal. You may also use your PayPal account funds.
How the plugins are delivered after purchase?
You will get an order confirmation email after purchasing the plugin. The email includes download links to the plugins as well as link to the documentation.
If you lose the email, you can contact us and we will resend it to you.
What is 30 day money back guarantee?
If you are unsatisfied with the plugin or there is an issue that cannot be resolved, you can request a refund within 30 days of the purchase.
Before requesting a refund, please open a support ticket to allow us to solve the problem.
If the issue cannot be solved, you can submit a refund request here. Please provide the following information:
- Your order number
- Your email address used for the order
- Exact reason for the refund
The request will be processed within 7 days.
Can I get EU VAT invoice?
Yes. The company behind WooElements (BitBot Oy) operates in Finland and we can send you EU VAT invoice as long as you have valid EU VAT number.
Licensing, Support and Updates
How long do I receive updates & support?
Licenses can be either lifetime or yearly renewable depending on the plugin. Type of the license is mentioned in the plugin page.
Lifetime
You will receive updates and support as long as the plugin is actively maintained. If the plugin is going to be retired, we will let you know beforehand and suggest (usually better) alternative solution. For now all plugins at WooElements are actively maintained and there are no plans for retiring any.
Yearly renewable
You will receive updates and support for one year. You can renew your license to extend its eligibility. The plugin works without an active license but updates and support require that you have an active license.
How the plugin is updated?
All plugins support automatic updates. Everytime a new version is published, you will receive a notification to your WordPress admin panel and you can update with one click.
If you prefer to update old school via zip packages, the download link in the order confirmation will always point to the latest version.
What licenses can I purchase?
You can purchase 1, 3 and 5 site licenses. One site means one website where you run the plugin. However, you can also use same license for test and development versions for the same website.
Can I use the same license in development and test sites?
Yes, as long as development and test sites are for the same website.